Refund policy

Returns & Refund Policy

This Return and Refund Policy applies to purchases made through the LeafSock website.

Return Eligibility

We do not accept returns for change-of-mind purchases. A return, replacement, or refund may be available where the product is defective, damaged during transit, or incorrect, provided the request is initiated within 14 days of delivery.

For hygiene reasons, socks must be unworn, unwashed, unopened, and in their original packaging unless the item is defective, damaged, or incorrect.

How to Request a Return

Before returning an item, email info@leafsock.com with your order number, a description of the issue, and photographs of any damaged or incorrect item. We will review the request and provide return instructions. Please do not send items back without prior authorization.

Return Shipping Costs

For a defective, damaged, or incorrect item, we will provide a refund or replacement and cover applicable return shipping costs. For other approved returns, the customer is responsible for return shipping.

Refunds and Exchanges

Approved refunds are issued to the original payment method. Once an approved return has been received and inspected where required, we process the refund within 7 business days and notify the customer by email. Exchanges are subject to product availability.

Cancellations and Non-Delivery

Orders may be cancelled before dispatch. Once dispatched, cancellation is no longer possible, but an eligible return request may be submitted after delivery. If an order has not arrived within the expected delivery timeframe, contact us with the order number so we can investigate with the carrier. Where a parcel is confirmed lost, a refund or replacement may be offered.

Return Address

The correct return address is provided after a return request is authorized. Do not return an item to the sender address on the parcel.